King Suite
- 1 King-size bed,1 King-size bed and 1 Sofa bed
Hotel · Krakow · Lesser Poland
H15 Palace, A Luxury Collection Hotel, Krakow
A 5-star stay in a 19th-century palace in the heart of Krakow's Old Town.
- Prime Old Town location
- On-site spa and wellness centre
- Michelin-starred dining
9.3
Perfect
2234 reviews
Booking.com 9.3 · 2234 reviews
About
H15 Palace, A Luxury Collection Hotel, Krakow
H15 Palace occupies a 19th-century palace on Ul. Sw. Jana, just a few minutes' walk from Krakow's Main Square. The interiors blend historic architecture with contemporary design, offering spacious rooms and suites, many with original features. Guests have access to a spa with a pool, sauna, and treatment rooms, as well as a fitness centre.
Dining is a highlight here — the hotel's Artesse restaurant holds a Michelin star, and The Hours bistro offers more casual meals. The property also provides valet parking, 24-hour reception, and a range of services including laundry and tour assistance, making it a practical base for exploring the city.
- No smoking on site
- Wi-Fi
- Car park
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
In brief
What works, what to weigh
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Strengths
4 reasons to book- Exceptional location — A short walk from the Main Square and other Old Town sights, with guests frequently mentioning how easy it is to explore on foot.
- Michelin-starred dining — The hotel's Artesse restaurant holds a Michelin star, and The Hours bistro offers additional dining options.
- Spa and wellness facilities — An indoor pool, sauna, steam room, and jacuzzi, plus a range of massage and beauty treatments.
- Spacious, elegant rooms — Guests repeatedly note large, comfortable rooms with thoughtful details like heated floors, minibars, and soundproofing.
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Worth weighing
4 to weigh- Price premium — As a 5-star Luxury Collection property, rates are higher than many Krakow alternatives; room rates from 619 GBP.
- Limited on-site parking — Parking is available via valet only and is paid, which may add to the cost for drivers.
- Check-in window — Check-in is only possible between 15:00 and 23:59, which may be restrictive for late-night arrivals.
- Mixed guest satisfaction — While most reviews are glowing, a couple of guests scored in the 6-7 range, suggesting occasional inconsistencies.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Junior King Suite
- 1 King-size bed
Junior Suite
- 2 Single beds
Classic Twin Room
- 2 Single beds,1 King-size bed
- Balcony
Junior Suite
- 1 King-size bed,2 Single beds
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- Wi-Fi
- No smoking on site
- Air conditioning
- Heating
- Lift
- Key card access
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- Luggage storage
- Locker room
- 24-hour security
- Smoke detectors
- Fire extinguishers
- Wheelchair access
- Rooms/ Facilities for disabled
Dining
- Restaurant
- Bar/ Lounge area
- Coffee shop
- In-room breakfast
- Special diet menus
Spa & Wellness
- Indoor swimming pool
- Sauna
- Steam room
- Jacuzzi
- Body scrub
- Facial
- Treatment room
- Back massage
- Head massage
- Full body massage
- Foot massage
- Sun loungers
- Garden area
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Car hire
- Tours/ Ticket assistance
- Welcome drink
- Paid airport shuttle
- Valet parking
- Meeting/ Banquet facilities
- Fax/Photocopying
- Fitness centre
- Hiking
- Pet amenities available
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 9.3/10 from 2,234 reviews
Booking.com · 9.3 · 2234 reviews
9.3Verified guest“The Superior room was spacious with huge windows looking onto a quiet street, and the heated bathroom floor was a lovely touch.”
9.3Verified guest“The room was beautiful and the breakfast was wonderful. The central heating, safe, and flat-screen TV were appreciated. The location was perfect, and dinner at the hotel's Michelin-starred Artesse restaurant was outstanding.”
9.3Verified guest“Great location near a medieval gate tower. I dined at the Michelin-starred restaurant. The room was large and stylish, with a minibar, heating, and an iron. Breakfast was superb with many choices.”
9.3Verified guest“Spotless, a really good spa, and an excellent breakfast selection.”
9.3Verified guest“The room was incredible and the staff were very friendly. The location was stunning — an easy walk to the Main Square.”
9.3Verified guest“Great location, close to the pharmacy museum and the main square in the Old Town.”
04 — Location
Getting around Krakow
The property sits in Krakow.
Old Town: The hotel sits on Ul. Sw. Jana, in Krakow's historic centre, just minutes on foot from the Main Square. Guests mention it's a pleasant stroll to the square and other landmarks.
Local Sights: Within walking distance are attractions like the Lost Souls Alley Amusement Center (8 minutes' walk) and a medieval gothic gate tower. The pharmacy museum is also nearby.
Ul. Sw. Jana 15, Krakow, Lesser Poland, 31-017, Poland
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Allowed
- Property
- 70 rooms
06 — Questions
Frequently asked
Is parking available at H15 Palace?
Yes, the hotel offers valet parking. It is a paid service and there is no self-parking option listed.
What are the check-in and check-out times?
Check-in runs from 15:00 to 23:59, and check-out is at 12:00.
Are pets allowed at the hotel?
Yes, pets are allowed. The hotel also provides pet amenities.
Does the hotel have a spa?
Yes, the hotel has a spa and wellness centre with an indoor swimming pool, sauna, steam room, jacuzzi, and a variety of massage and beauty treatments.
Is there a restaurant on site?
Yes, the hotel has both a restaurant (Artesse, which holds a Michelin star) and a bar/lounge, as well as The Hours bistro.
The bottom line
H15 Palace delivers on its luxury promise with a superb location, top-notch dining, and a full spa. If you're willing to pay for the experience, it's a standout choice in Krakow.
9.3A refined stay in the heart of the Old Town
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